Frequently Asked Questions


I’m a current NAFI member. How do I log into my Instructair account?
Your default login email is that same as the email in your NAFI profile. If you have any trouble logging in, please contact us at support@instructair.com before creating a new account.

I just joined NAFI. How do I log into my Instructair account?
Make sure you have completed the Qualification - FAA Instructor Ratings section of your profile. Your Instructair account will be created and welcome email sent within 24 hours. If you want to log in sooner, please contact us at support@instructair.com before creating a new account.

I have never been a NAFI member. How do I create an Instructair account?
Create your free account by downloading the iOS or Android app or by visiting app.instructair.com. You will be automatically enrolled in a one-year NAFI Digital membership as a first time NAFI member. We encourage you to join NAFI as a full member to enjoy the full benefits NAFI has to offer and to support the NAFI organization.

What are the differences between the packages available??


Pro Package

Basic Package
Master Instructor

Basic Package

Listing Only
(with 0 credit balance)

Pay-per-Response Fee

$0.89 per credit to respond to request.

$1.99 per credit to respond to request.

$1.99 per credit to respond to request.

No cost to list profile.

Transaction Rate (Instructor/Customer)

0% / 3%

3% / 3%

5% / 3%

No access to Time Tracking & Billing.

Direct Messaging

Yes, 1 credit to respond.

Yes, 1 credit to respond.

Yes, 1 credit to respond.

No access to Messaging feature.

SMS / Email/ Push Notifications

Yes, immediate notification.

Yes, 1 hour delay.

Yes, 1 hour delay.

Optional

Directory Search

Yes, highlighted listing with Pro badge.

Yes

Yes

Yes

Library Access

Yes

Yes

Yes

N/A

What is the fee structure?
See table above.

Can I edit my service rates?
Yes. Go to your instructor profile page. Select Account. Select Payment. Select the Edit Pricing button. Your new prices will be displayed on your profile for prospective students, however, service rates will not change for your current students.

How do I add new instruction services or change my existing instruction services after being Verified?
You will need to contact the site administrator to edit your service types at support@instructair.com. If adding services, ensure you have uploaded any necessary supporting documents to prevent delay to your services changes being approved.

Can I set my operation hours?
If you have specific hours or days of the week you instruct, we recommend you mention that in the free text bio section of your profile.

Can I add a cancellation fee?
Yes. When setting your service prices, there is an optional free text section labeled Add Pricing Notes. This is a good place to indicate your cancellation fee. You should not charge your student a cancellation fee unless this is clearly specified in your pricing terms.

What if I offer additional flight services not listed?
When setting your service prices, there is an optional free text section labeled Add Pricing Notes. This is a good place to indicate any additional services you provide, including special instruction rates with and without your plane.

Can potential students see my home address?
No. Your location will be approximated using Google Map services. Ensure you enter a valid mailing address if a first time user so your NAFI Digital membership can be initiated.

Can I set my distance for new request notifications from potential students?
Yes. If you have a specific distance that you are willing to travel from your profile location, you can set your notification alert range from 0 to 200 miles. Go to your instructor profile and select Account. Select Services. Under Location & Alerts you will find the range slider to enter your preferred distance.

How do I get notified of student requests?
Instructors will receive both personal and general student requests via email, SMS or push notifications. You can indicate which type of new notification you prefer by going your profile, select Account tab, then select General tab. Under Notifications section choose your messaging preferences. You will find New Requests in your Customers tab.

How long do I have to respond to a customers direct instruction request?
You have 1 hour to respond to a direct request. After that time, if the customer does not select you, the request will be sent out to other qualified flight instructors in the area. We encourage you to reply to a customer as soon as possible and prompt them to choose you with the Select Instructor button if they wish to move forward with your services.

How long do I have to answer a general flight request?
General requests are sent to all local flight instructors that meet the customer’s specific search criteria and are within 100 miles of the customer’s location. We encourage you to reply as soon as possible to increase the chances of working with the customer. If you do not reply, then any new requests will be automatically removed after 14 days.

Can I turn off messaging, SMS and push notifications for certain times?
Yes. Select Account in your profile. Select General. Under the Notifications section you can opt to schedule your Do not disturb hours. You will not receive alerts or messages between selected hours. You will receive all the messages and alerts you missed once the selected time frame is over.

How do I bill a student?
You will not be able to create an invoice and bill a student until he or she selects the Select Instructor button AND selects the credit card payment option. Once hired with credit card payments, go to Tracking in your profile. Select the correct student at the top of the page. After ensuring your invoice is accurate and complete, select the Submit for Billing button. This will charge the student’s credit card on file. They will be emailed an invoice for those times submitted.

How do I get paid?
Flight instructors will need to connect to Stripe, a mobile commerce platform, through our app in order to be paid. When you create your online profile, you will be prompted to enter your Stripe information. Due to Stripe policies, your very first transaction may take up to 7 days to be deposited into your account after submitting the student’s invoice. Subsequent transactions will be deposited into you account within 3 days. Stripe automatically converts payments accepted in other currencies.

What happens after the flight instructor marks an Active request as complete?
Once flight training has been completed with a student, you can mark the instruction request complete to remove it from your Request section. Once completed, it will remain visible for 24 hours in your list. The student can see the request has been completed, but it is not removed from their list.

How long do I have to bill the student after the Active request is marked complete?
Instructors have 24 hours to send the final bill to the client from the time the student marks training as complete. You will receive an alert when the student has closed the request. If not submitted wishing 24 hours, the instructor will need to email support@instructair.com to submit the final invoice.

When can a student provide a flight instructor review?
A student can provide an instructor review after the first invoice has been billed and paid. Students will be notified that they can leave a review. The review option remains open until a review is provided or the request is completed. Students can give one review per instruction request.

Can I dispute a student review?
You will need to contact the site administrator at support@instructair.com if you have any concerns or disputes.

How do I hide my profile from being publicly searchable or viewable?
You can remove your profile from public view when necessary without deleting your profile. Select Account. Select Profile. Toggle Publicly Listed Profile off. Note, you will still receive instruction broadcast request notifications even though customers cannot see your profile. You can turn off all request notifications in Account → General → Notifications.

Why did my profile become inactive?
Continued participation in the Instructair platform requires an active NAFI membership. If your NAFI membership expires, your Instructair profile will be deactivated. To reactivate your profile, renew your NAFI membership. Contact support@instructair.com if your account is not automatically reactivated within 24 hours of NAFI membership renewal.


How do I delete my profile?
You can remove your profile from public view when necessary without deleting your profile. Select Account. Select Profile. Toggle Publicly Listed Profile off. Note, you will still receive instruction broadcast request notifications even though customers cannot see your profile. You can turn off all request notifications in Account → General → Notifications.

To permanently delete your profile, contact the site administrator at support@instructair.com. If you make this request, all of your account information and activities will no longer be available.

Where do I send Instructair questions, concerns, or suggestions?
Please email support@instructair.com. We appreciate all feedback and will return your email as quickly as possible.