Frequently Asked Questions

How do I create an Instructair account?
Create your free account by downloading the iOS or Android app or by visiting app.instructair.com. You will receive 2 free credits.  Complete your profile to start connecting with students.  Your account will be approved and viewable within 24 hours.  If you have any trouble creating an account, please contact us at support@instructair.com before creating a new account.

My account was initially uploaded by NAFI.  How do I log into my Instructair account?
Access your NAFI / Instructair welcome email. Your default login email is that same as the email in your NAFI profile.  If you have any trouble logging in, please contact us at support@instructair.com before creating a new account.

What are the differences between the packages available??

What is the fee structure?
See table above.

Do I have to purchase a credit package?
No.  After you have used your 2 free credits, you can respond to instruction requests by purchasing single credits for $2.99.  You will be prompted to confirm payment if you attempt to respond to a request and have 0 credits.

How do I purchase more credits?
Log into Instructair.  Select Account.  Select Payment.  Select + Add Credits.  You can select from three options; the Pro Package, Basic Package or a single credit.  You will be prompted to enter payment information, if not already done.

Can I edit my service rates?
Yes.  Log into Instructair.  Select Account.  Select Payment.  Select the Edit Pricing button.  Your new prices will be displayed on your profile for prospective students, however, service rates will not change for your current students.

How do I add new instruction services or change my existing instruction services after being Verified?
You will need to contact the site administrator to edit your service types at support@instructair.com. If adding services, ensure you have uploaded any necessary supporting documents to prevent delay to your services changes being approved.

Can I set my operation hours?
If you have specific hours or days of the week you instruct, we recommend you mention that in the free text bio section of your profile.

Can I add a cancellation fee?
Yes. When setting your service prices, there is an optional free text section labeled Add Pricing Notes. This is a good place to indicate your cancellation fee. You should not charge your student a cancellation fee unless this is clearly specified in your pricing terms.

What if I offer additional flight services not listed?
When setting your service prices, there is an optional free text section labeled Add Pricing Notes. This is a good place to indicate any additional services you provide, including special instruction rates with and without your plane.

Can potential students see my home address?
No. Your location will be approximated using Google Map services.

Can I set my distance for new request notifications from potential students?
Yes. If you have a specific distance that you are willing to travel from your profile location, you can set your notification alert range from 0 to 200 miles. Go to your instructor profile and select Account. Select Services. Under Location & Alerts you will find the range slider to enter your preferred distance.

How do I get notified of student requests?
Instructors will receive both personal and general student requests via email, SMS or push notifications. You can indicate which type of new notification you prefer by going your profile, select Account tab, then select General tab. Under Notifications section choose your messaging preferences. You will find New Requests in your Customers tab.

How long do I have to respond to a customers direct instruction request?
You have 1 hour to respond to a direct request. After that time, if the customer does not select you, the request will be sent out to other qualified flight instructors in the area. We encourage you to reply to a customer as soon as possible and prompt them to choose you with the Select Instructor button if they wish to move forward with your services.

How long do I have to answer a general flight request?
General requests are sent to all local flight instructors that meet the customer’s specific search criteria and are within 50 miles of the customer’s location. We encourage you to reply as soon as possible to increase the chances of working with the customer. If you do not reply, then any new requests will be automatically removed after 14 days.

Can I turn off messaging, SMS and push notifications for certain times?
Yes. Select Account in your profile. Select General. Under the Notifications section you can opt to schedule your Do not disturb hours. You will not receive alerts or messages between selected hours. You will receive all the messages and alerts you missed once the selected time frame is over.

How do I bill a student?
You will not be able to create an invoice and bill a student until he or she selects the Select Instructor button AND selects the credit card payment option. Once hired with credit card payments, go to Tracking in your profile. Select the correct student at the top of the page. After ensuring your invoice is accurate and complete, select the Submit for Billing button. This will charge the student’s credit card on file. They will be emailed an invoice for those times submitted.

How do I get paid?
Flight instructors will need to connect to Stripe, a mobile commerce platform, through our app in order to be paid. When you create your online profile, you will be prompted to enter your Stripe information. Due to Stripe policies, your very first transaction may take up to 7 days to be deposited into your account after submitting the student’s invoice. Subsequent transactions will be deposited into you account within 3 days. Stripe automatically converts payments accepted in other currencies.

What happens after the flight instructor marks an Active request as complete?
Once flight training has been completed with a student, you can mark the instruction request complete to remove it from your Request section. Once completed, it will remain visible for 24 hours in your list. The student can see the request has been completed, but it is not removed from their list.

How long do I have to bill the student after the Active request is marked complete?
Instructors have 24 hours to send the final bill to the client from the time the student marks training as complete. You will receive an alert when the student has closed the request. If not submitted wishing 24 hours, the instructor will need to email support@instructair.com to submit the final invoice.

When can a student provide a flight instructor review?
A student can provide an instructor review after the first invoice has been billed and paid. Students will be notified that they can leave a review. The review option remains open until a review is provided or the request is completed. Students can give one review per instruction request.

Can I dispute a student review?
You will need to contact the site administrator at support@instructair.com if you have any concerns or disputes.

How do I hide my profile from being publicly searchable or viewable?
You can remove your profile from public view when necessary without deleting your profile. Select Account. Select Profile. Toggle Publicly Listed Profile off. Note, you will still receive instruction broadcast request notifications even though customers cannot see your profile. You can turn off all request notifications in Account → General → Notifications

How do I delete my profile?
You can remove your profile from public view when necessary without deleting your profile. Select Account. Select Profile. Toggle Publicly Listed Profile off. Note, you will still receive instruction broadcast request notifications even though customers cannot see your profile. You can turn off all request notifications in Account → General → Notifications.

To permanently delete your profile, contact the site administrator at support@instructair.com. If you make this request, all of your account information and activities will no longer be available.

Where do I send Instructair questions, concerns, or suggestions?
Please email support@instructair.com. We appreciate all feedback and will return your email as quickly as possible.