Frequently Asked Questions

What is the search distance for flight instructors when I place a general flight request?
Your training request will go to all flight instructors that meet your specific search criteria within a 250 mile radius from your entered address, city, or zip code.

How many flight instructors can respond to my general instruction request?
The first 10 flight instructors to respond will be able to message you. After that, the request will be closed.

Can flight instructors see my address?
No. The location visible to flight instructors will only be near your listed address to protect your privacy.

What if my search does not return any flight instructors?
If no instructor is found, we recommend you narrow your selected search criteria. Browse using the map-based navigation, which may give you a better view of the number of instructors in and around your location that potentially meet your training needs.

What if no flight instructors respond to my request?
If you have not received a response within seven days from any of the instructors that were notified, the request will become inactive. Consider sharing your request on social media or sending out another instruction request. Or you can browse and compare instructor profiles using map-based navigation, and directly contact the flight instructor you want to hire. Contact support@instructair.com if you have any questions, concerns, or need any further guidance.

What happens when I complete an Active request?
Completing an active flight training request marks the request as complete and no further communication, time tracking, or billing can occur. This also notifies the flight instructor to complete the final bill for services provided. All completed requests remain on your Request page indefinitely so you can easily reference them in the future.

How do I review my flight instructor?
Once your instructor submits the first invoice for payment, the option to provide a review for your instructor will be available. You will be notified to provide a review with a star rating and to leave comments regarding your experience. Leave your review at anytime during your training. The review option remains open until a review is provided or the request is completed. You can give one review per instruction request.

How do I delete my profile?
To permanently delete your profile, contact the site administrator at support@instructair.com. If you make this request, all of your account information and activities will no longer be available.

Can I turn off messaging, SMS and push notifications for certain times?
Yes. Select Account in your profile. Select General. Under the Notifications section you can opt to schedule your Do not disturb hours. You will not receive alerts or messages between selected hours. You will receive all the messages and alerts you missed once the selected time frame is over.

What do I do if I have a billing issue?
Contact support@instructair.com as soon as you notice any discrepancy between your bill and services you received. We will immediately investigate the problem.

Where do I send Instructair questions, concerns, or suggestions?
Please email support@instructair.com. We appreciate all feedback and will return your email as quickly as possible.​